Everything You Need to Know About the Lifetime Warranty on Away Luggage

When people travel a lot, they need good luggage to carry their stuff. One popular brand is called Away. Their suitcases look nice and are tough, but sometimes they might break or stop working. That's why it's important to know about the Away luggage warranty, which is like a promise that they'll fix it if something goes wrong.

Away luggage warranty Full Details

Everything You Need to Know About the Lifetime Warranty on Away Luggage

What is the Away luggage warranty?

The Away luggage warranty is a policy which is like a promise from the company to you. It says that if anything goes wrong with your luggage because it was made poorly, they will fix it or give you a new one for free. And the best part? This promise lasts forever! It applies to all of their luggage products, including suitcases, carry-ons, and other travel accessories. So, you can feel confident and secure when you invest in an Away piece of luggage.

What does the Away luggage warranty cover?

The Away luggage warranty makes sure that your luggage is made really well. If something is wrong with your luggage because of the way it was made, they'll fix it for free. This includes things like broken zippers, wheels that don't work right, or handles that break. They'll even cover damage that happens when you use your luggage normally, like scratches and dings. But, it's important to remember that they won't cover damage that happens if you use your luggage in a way that it's not supposed to be used or if it gets mistreated.

How do you make a claim under the Away luggage warranty?

If something goes wrong with your Away luggage and you need to use the warranty, don't worry! Just get in touch with their customer service team and they'll help you out. They might ask you for some information, like when you bought it and pictures of what's wrong with it. Once they check out your claim, they'll let you know if it's covered by the warranty and what you need to do next.

If they approve your claim, they'll give you a prepaid shipping label to send your luggage to them. They'll either fix it up or send you a new one, depending on how bad the damage is. If they can't fix it, they'll send you a brand new piece of luggage.

How long does the Away luggage warranty last?

The Away luggage warranty is really great because it lasts for as long as you have your luggage! So, you don't have to worry about it running out after a certain amount of time. But, it's important to remember that the warranty only applies to you, the person who bought the luggage first. If you decide to give it away or sell it to someone else, they won't be covered by the warranty.

What are some common issues with Away luggage?

Even though Away luggage is really strong and lasts a long time, some people have had a few problems. Sometimes, the zippers get stuck or break, and sometimes the wheels come off or don't work right. But, it's not a big problem because it doesn't happen to a lot of people. Most people are really happy with their Away luggage and how well it works. But if you do have a problem, you can use the warranty to get it fixed for free!

How does the Away luggage warranty compare to other luggage warranties?

The Away luggage warranty is really amazing! A lot of other luggage brands only give you a warranty for a little while, like one or two years. But with Away, the warranty lasts for as long as you have the luggage. This shows how good their luggage is and how long it lasts.

But, some other luggage brands might have warranties that cover more types of damage, like if your luggage gets damaged while you're traveling on an airplane. So, if you're looking for a warranty that covers more things, you might want to check out some other brands too.

What are some tips for maintaining your Away luggage?

While the Away luggage warranty is a great safety net, there are some steps you can take to ensure that your luggage stays in good condition for as long as possible. Here are some tips for maintaining your Away luggage:

1) Clean your luggage regularly:

Dirt, dust, and grime can build up on your luggage over time, which can cause it to look dull and dingy. To keep your luggage looking its best, wipe it down with a damp cloth and mild soap on a regular basis.

2) Avoid overpacking:

Overpacking your luggage can put undue stress on the zippers, wheels, and handles, which can cause them to break or malfunction. Make sure to pack your luggage within the weight limits and leave some space for any souvenirs or items you may acquire during your trip.

3) Use luggage tags:

Luggage tags can help prevent your luggage from getting lost or misplaced during travel. Make sure to include your name, contact information, and destination address on your luggage tag.

4) Store your luggage properly:

When you're not using your luggage, store it in a dry, cool place away from direct sunlight. This can help prevent damage from moisture, heat, and UV rays.

5) Be gentle with your luggage:

While Away luggage is designed to be durable, it's still important to handle it with care. Avoid throwing or dropping your luggage, and try to lift it using the handles rather than dragging it.

By following these tips, you can help ensure that your Away luggage stays in good condition for years to come.


Overall, The Away luggage warranty is a standout feature that makes this brand exceptional compared to others in the market. It gives customers a sense of security knowing that their luggage is protected for the entire life of the product. Although some customers have had issues with their luggage, these are infrequent and can be resolved through the warranty.

If you're in the market for new luggage, it's worth considering buying from Away and benefiting from their lifetime warranty. And if you already own an Away suitcase or travel accessory, it's important to take good care of it by following the maintenance tips mentioned above. With the right care and attention, your Away luggage can last for many years to come.

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